Where to find help

Getting help should be easy. That’s why we’ve created this overview. We’ve divided help into 3 sections: FAQs, Template Guides, Forum / Bug Reporting / Fixes options.


Frequently Answered Questions

Some issues are timeless and some questions are asked by just about everyone.

That’s what our FAQ section covers. To make things easier we’ve sorted the questions into various different categories. Please check the FAQs to see if we’ve already answered your question BEFORE contacting us.

Template Guides

This section lists all installation/customization guides for all of our templates.

To make sure your template is setup correctly, please make sure you read through the template guide thoroughly. We have made the template as customizable as possible and all our css are fully commented.


Member Forums - Bug reporting/fixes

Our Member's Forum runs threads for all our products as well as other Joomla! topics. Please register and login to access the forum - it contains a wealth of useful information.

If you have a bug report please check our members forum to make sure that it hasn’t been reported and fixed before. If this is a new bug then please create a post explaining, in as much detail as possible, what actions you performed and what the “buggy behavior” occurred.


Contact

If you need to contact us personally about general questions, advertising suggestions or anything else, feel free to contact us via this form. Do not submit template support questions to this contact form unless you are a Platinum member. You must post them to the support forum where qualified staff can help you.

 

Where to get help!

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  • Template Club

    We have a number of membership options to give you access to all our templates. readmore

  • Team Blog

    Have you seen the new Prothemer Team Blog, where we are covering all CMS related topics! readmore

  • Help & Support

    We offer various types of support to assist you in getting setup with your new Joomla template. readmore

  • Demo Templates

    Not had a look at our templates yet? Why not head over to our demo server to take a peek!! view demos

 
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