Professional Joomla templates and extensions club

stonetat2 · 06-13-2009

Hi Matt,

I have to setup a thumnail folder? I thought it is gererated by the script. You are right there is no "topslideshowfolder" folder, there is just a "topslideshow" folder. I have no idea why the script looks for thumbs in the "topslideshowfolder". Should I try to reinstall it?

thx for your patience

matt · 06-15-2009

np stone, thats what we are here for.
You have manually selected a specific directory. You selected topslideshowfolder. This is configurable in the Slider configuration. If you did not make this, the component will not.
While the thumbnail folder will get automatically generated, it can only be done if Joomla has proper permissions to make it. It's possible you might have to create it yourself.
so, make sure you actually have a folder that exists when you enter it into the sliders configuration, and then you most liely wont have to make a thumbs folders, unless of course your permissions are set wrong.

stonetat2 · 06-16-2009

Well the strange thing is that I have configured images/stories/topslideshow but it looks for a folder named "topslideshowfolder"
Could not create thumbnails directory in the images/stories/topslideshowfolder.

When I setup images/stories/fruit it looks for a folder named "fruitsfolder"
Could not create thumbnails directory in the images/stories/fruitfolder.

When I configure images/stories/test without to have a test folder the script generates that test folder. If it is an permission problem I guess it would not generate that folder.

matt · 06-17-2009

Something is definitely wrong somehow. I can't decide how that could happen though.

Go ahead and send me a user pass to your admin area via the contact center and make sure to include the link to this thread. Maybe I can see something amiss.

stonetat2 · 06-18-2009

I have send it.

thx

matt · 06-18-2009

We have not received anything. Did you receive a confirmation email saying your ticket was submitted?

stonetat2 · 06-18-2009

Looks like the link you have posted does not work I get:

For template support you must use the forum, or upgrade to a platinum membership.

matt · 06-22-2009

So you do not get this page at all?

stonetat2 · 06-24-2009

I get there but I get "Your form token could not be verified.

Please go back and try again. If the problem persists, please contact an administrator."

when I submit the ticket.

Maybe because I´m not platinium member?

matt · 06-24-2009

Everybody is allowed to submit tickets. We just do not do support via tickets unless you are Platinum. As a last ditch effort you can always log out and send the ticket as a guest. Sorry for all the hassle.

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06-13-2009	#11 (permalink)
stonetat2 [+] more user info Join Date: Jun 2009 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	Hi Matt, I have to setup a thumnail folder? I thought it is gererated by the script. You are right there is no "topslideshowfolder" folder, there is just a "topslideshow" folder. I have no idea why the script looks for thumbs in the "topslideshowfolder". Should I try to reinstall it? thx for your patience

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06-15-2009	#12 (permalink)
matt Support Staff [+] more user info Join Date: Aug 2007 Location: Columbus Ohio Posts: 2,474 Thanks: 207 Thanked 243 Times in 213 Posts	np stone, thats what we are here for. You have manually selected a specific directory. You selected topslideshowfolder. This is configurable in the Slider configuration. If you did not make this, the component will not. While the thumbnail folder will get automatically generated, it can only be done if Joomla has proper permissions to make it. It's possible you might have to create it yourself. so, make sure you actually have a folder that exists when you enter it into the sliders configuration, and then you most liely wont have to make a thumbs folders, unless of course your permissions are set wrong.

06-16-2009	#13 (permalink)
stonetat2 [+] more user info Join Date: Jun 2009 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	Well the strange thing is that I have configured images/stories/topslideshow but it looks for a folder named "topslideshowfolder" Could not create thumbnails directory in the images/stories/topslideshowfolder. When I setup images/stories/fruit it looks for a folder named "fruitsfolder" Could not create thumbnails directory in the images/stories/fruitfolder. When I configure images/stories/test without to have a test folder the script generates that test folder. If it is an permission problem I guess it would not generate that folder.

06-17-2009	#14 (permalink)
matt Support Staff [+] more user info Join Date: Aug 2007 Location: Columbus Ohio Posts: 2,474 Thanks: 207 Thanked 243 Times in 213 Posts	Something is definitely wrong somehow. I can't decide how that could happen though. Go ahead and send me a user pass to your admin area via the contact center and make sure to include the link to this thread. Maybe I can see something amiss.

06-18-2009	#15 (permalink)
stonetat2 [+] more user info Join Date: Jun 2009 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	I have send it. thx

06-18-2009	#16 (permalink)
matt Support Staff [+] more user info Join Date: Aug 2007 Location: Columbus Ohio Posts: 2,474 Thanks: 207 Thanked 243 Times in 213 Posts	We have not received anything. Did you receive a confirmation email saying your ticket was submitted?

06-18-2009	#17 (permalink)
stonetat2 [+] more user info Join Date: Jun 2009 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	Looks like the link you have posted does not work I get: For template support you must use the forum, or upgrade to a platinum membership.

06-22-2009	#18 (permalink)
matt Support Staff [+] more user info Join Date: Aug 2007 Location: Columbus Ohio Posts: 2,474 Thanks: 207 Thanked 243 Times in 213 Posts	So you do not get this page at all?

06-24-2009	#19 (permalink)
stonetat2 [+] more user info Join Date: Jun 2009 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	I get there but I get "Your form token could not be verified. Please go back and try again. If the problem persists, please contact an administrator." when I submit the ticket. Maybe because I´m not platinium member?

06-24-2009	#20 (permalink)
matt Support Staff [+] more user info Join Date: Aug 2007 Location: Columbus Ohio Posts: 2,474 Thanks: 207 Thanked 243 Times in 213 Posts	Everybody is allowed to submit tickets. We just do not do support via tickets unless you are Platinum. As a last ditch effort you can always log out and send the ticket as a guest. Sorry for all the hassle.