Professional Joomla templates and extensions club

bcorygel · 07-18-2012

I purchased the $79 package on 06/04/2012 and was given access to the downloads for a day. Now anytime I login to download or to post on the forum I am told I do not have an active membership. Can you check into this please?
Also your About Us>Contact Us menu item is taking me to a broken page with this error message:

Warning: require_once(./language//lang_global.php) [function.require-once]: failed to open stream: No such file or directory in /home/junkie/public_html/contact/includes/ifthd.php on line 493

tess · 07-19-2012

Hi bcorygel,

Thank you for bringing this to our attention. I will check your membership now and get back to you.

Best regards,
Tess

tess · 07-19-2012

Hi again Robert,

I am unable to find a membership purchase on 4th of June (or 6th of April) that match your membership details.

Please send me an email at tess {at} joomlajunkie.com with the transaction ID (Paypal/2CheckOut) and I will be able to quickly find the connected membership and get this all sorted out for you.

Thank you,
Tess

tess · 07-19-2012

Hi again Robert,

Ignore my previous reply, I found your payment based on your email address and have now added it manually into your membership.

I think the reason for this hick-up might have been that we changed servers around that time, so the connection between Paypal and our membership system was interrupted.

I've made your membership valid from today, and added an extra month so you now have an active membership for the next 7 months.

Best regards,
Tess

Thread Tools
Show Printable Version Email this Page
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Professional Joomla templates and extensions club

Free and commercial templates for your Joomla website

Notices

This is a Advertisement. Sign up to have these ads removed.
Freelance jobs on GetAFreelancer.com Find more freelance jobs

07-19-2012	#2 (permalink)
tess Administrator [+] more user info Join Date: Aug 2008 Location: Cape Town, South Africa Posts: 3,783 Thanks: 1,639 Thanked 250 Times in 236 Posts	Hi bcorygel, Thank you for bringing this to our attention. I will check your membership now and get back to you. Best regards, Tess

07-19-2012	#3 (permalink)
tess Administrator [+] more user info Join Date: Aug 2008 Location: Cape Town, South Africa Posts: 3,783 Thanks: 1,639 Thanked 250 Times in 236 Posts	Hi again Robert, I am unable to find a membership purchase on 4th of June (or 6th of April) that match your membership details. Please send me an email at tess {at} joomlajunkie.com with the transaction ID (Paypal/2CheckOut) and I will be able to quickly find the connected membership and get this all sorted out for you. Thank you, Tess

07-19-2012	#4 (permalink)
tess Administrator [+] more user info Join Date: Aug 2008 Location: Cape Town, South Africa Posts: 3,783 Thanks: 1,639 Thanked 250 Times in 236 Posts	Hi again Robert, Ignore my previous reply, I found your payment based on your email address and have now added it manually into your membership. I think the reason for this hick-up might have been that we changed servers around that time, so the connection between Paypal and our membership system was interrupted. I've made your membership valid from today, and added an extra month so you now have an active membership for the next 7 months. Best regards, Tess