Professional Joomla templates and extensions club

drjjw · 07-05-2010

Hello,

Are you able to upgrade from a lesser to greater membership?

Would you only have to pay the difference to enhance your membership or pay the full amount?

matt · 07-05-2010

Hi Drjjw.

It depends on how far in you are on your current membership. It really is not a problem, it is just not possible to do yourself. Please send us a support ticket via the contact center and we can work it out for you. Let us know what membership you wish to upgrade to as well.

drjjw · 07-05-2010

Hello,

I would be interested in a developer membership if after trying the Morph framework that it works for me.

Jordan

tess · 07-06-2010

Hi Jordan,

When you have decided that you want to upgrade, just send us a support ticket saying you're interested in the Platinum membership (if I understand you correctly?) and we'll calculate the price based on how much is left on your current membership.

Also, please let us know your Paypal email address (if any) when you send the ticket and we'll send you an invoice for the correct amount and upgrade your membership when paid. :)

Cheer,
Tess

drjjw · 07-08-2010

Hi Tess (e-marketing Tigress, right?)

I don't see a ticketing system anywhere to do as you instructed

Jordan

matt · 07-09-2010

My message has a link in it.

or our menu has a link:

and our footer has a link.

Hope that helps.

drjjw · 07-12-2010

Ticket submitted at the end of last week.

Thanks

tess · 07-15-2010

Hi guys,

Marked this thread as answered as this has been taken care of.

Cheers,
Tess (the emarketing tigress) ;)

07-05-2010	#1 (permalink)
drjjw [+] more user info Join Date: Jul 2010 Location: Toronto, Canada Posts: 27 Thanks: 2 Thanked 8 Times in 5 Posts	Answered: Upgrade from a lesser membership Hello, Are you able to upgrade from a lesser to greater membership? Would you only have to pay the difference to enhance your membership or pay the full amount?

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07-05-2010	#2 (permalink)
matt Support Staff [+] more user info Join Date: Aug 2007 Location: Columbus Ohio Posts: 2,474 Thanks: 207 Thanked 243 Times in 213 Posts	Hi Drjjw. It depends on how far in you are on your current membership. It really is not a problem, it is just not possible to do yourself. Please send us a support ticket via the contact center and we can work it out for you. Let us know what membership you wish to upgrade to as well.

07-05-2010	#3 (permalink)
drjjw [+] more user info Join Date: Jul 2010 Location: Toronto, Canada Posts: 27 Thanks: 2 Thanked 8 Times in 5 Posts	Hello, I would be interested in a developer membership if after trying the Morph framework that it works for me. Jordan

07-06-2010	#4 (permalink)
tess eMarketing & support tigress [+] more user info Join Date: Aug 2008 Location: Cape Town, South Africa Posts: 3,710 Thanks: 1,618 Thanked 247 Times in 233 Posts	Hi Jordan, When you have decided that you want to upgrade, just send us a support ticket saying you're interested in the Platinum membership (if I understand you correctly?) and we'll calculate the price based on how much is left on your current membership. Also, please let us know your Paypal email address (if any) when you send the ticket and we'll send you an invoice for the correct amount and upgrade your membership when paid. :) Cheer, Tess

07-08-2010	#5 (permalink)
drjjw [+] more user info Join Date: Jul 2010 Location: Toronto, Canada Posts: 27 Thanks: 2 Thanked 8 Times in 5 Posts	Hi Tess (e-marketing Tigress, right?) I don't see a ticketing system anywhere to do as you instructed Jordan

07-09-2010	#6 (permalink)
matt Support Staff [+] more user info Join Date: Aug 2007 Location: Columbus Ohio Posts: 2,474 Thanks: 207 Thanked 243 Times in 213 Posts	My message has a link in it. or our menu has a link: and our footer has a link. Hope that helps.

07-12-2010	#7 (permalink)
drjjw [+] more user info Join Date: Jul 2010 Location: Toronto, Canada Posts: 27 Thanks: 2 Thanked 8 Times in 5 Posts	Ticket submitted at the end of last week. Thanks

07-15-2010	#8 (permalink)
tess eMarketing & support tigress [+] more user info Join Date: Aug 2008 Location: Cape Town, South Africa Posts: 3,710 Thanks: 1,618 Thanked 247 Times in 233 Posts	Hi guys, Marked this thread as answered as this has been taken care of. Cheers, Tess (the emarketing tigress) ;)