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macoll · 03-25-2010

Hi

After looking around the site as an unpaid member I like what I see and would like to upgrade to a copper membership initially. The problem is that when I click the link to go to checkout I always get the following error:

ERROR
The requested URL could not be retrieved

--------------------------------------------------------------------------------

While trying to retrieve the URL: https://checkout.2checkout.com/checkout/purchase?

The following error was encountered:

•Zero Sized Reply
Squid did not receive any data for this

Any ideas?
Thanks

matt · 03-25-2010

Hi Macoll

Sorry for the difficulties. This is a new issue we have never seen before. Can you tell me what pages you are using to get to this point. Let me know the links, possibly that will help.

On my end I tested it and this is what I did.
I went to this page and logged in (with a test account)

Code:

http://www.joomlajunkie.com/secure/member.php

I then click the "add/renew" box and picked my membership.

After I did this I was shipped off to 2Checkout where I was offered the chance to pay via Paypal or 2Checkout, and then it asked me for my details.

I did not go farther then this, as I am not sure where in your transaction you are failing. I am guessing it was sooner.

I am hoping this helps. Let me know, and we will do everything possible to get you rolling and make it right. :D

macoll · 03-25-2010

Thanks for the quick reply. Your method is the exact way I am going except that when I choose any membership upgrade from the drop down and click the 'Procedd to Checkout' button, the error appears.

matt · 03-25-2010

Hmmm. I am not able to recreate this at all. I have tried in Chrome and FF 3.6. Have you tried a different browser? maybe a FF plug-in is causing it?

matt · 03-25-2010

You can also try and logout and create an entirely new account via signing up here.
JoomlaJunkie Template Club

Set it up as Macoll-1 or something and we can sort it all out after the transaction is done.

macoll · 03-25-2010

This is strange. I'm using firefox but also tried explorer and both the same. I'm starting to think it may be a pc issue but can't find any reference to the same problem via google. I'l try with another pc but just in case is there a direct paypal link to upgrade the membership?

tess · 03-25-2010

Hi macoll,

Please let us know which browser are you using, and also if you can please give it a try in a different browser and let us know if it makes a difference?

I've tried in both Safari and Firefox and can unfortunately not recreate the problem. (Matt, which browsers have you tested?)

Also, comparing the url you mention in your first post I see a difference, but not sure why you would end up on a different url (please confirm that the url is what you previously mentioned):

https://checkout.2checkout.com/checkout/purchase? (your url)
https://www2.2checkout.com/checkout/purchase? (my url)

Thanks,
Tess

matt · 03-25-2010

We prefer all transactions to go through 2co.....ok....our accountant does :), but if you need to you can send the paypal payment to matt {at} prothemer.com and I can do it all manually.

tess · 03-25-2010

sorry guys, clearly I posted without refreshing the page. ;)

matt · 03-25-2010

Originally Posted by tess

sorry guys, clearly I posted without refreshing the page. ;)

You may be late, but at least you are on the train.

03-25-2010	#1 (permalink)
macoll [+] more user info Join Date: Mar 2010 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Answered: Cannot purchase membership using 2checkout Hi After looking around the site as an unpaid member I like what I see and would like to upgrade to a copper membership initially. The problem is that when I click the link to go to checkout I always get the following error: ERROR The requested URL could not be retrieved -------------------------------------------------------------------------------- While trying to retrieve the URL: https://checkout.2checkout.com/checkout/purchase? The following error was encountered: •Zero Sized Reply Squid did not receive any data for this Any ideas? Thanks

03-25-2010	#2 (permalink)
matt Support Staff [+] more user info Join Date: Aug 2007 Location: Columbus Ohio Posts: 2,474 Thanks: 207 Thanked 243 Times in 213 Posts	Hi Macoll Sorry for the difficulties. This is a new issue we have never seen before. Can you tell me what pages you are using to get to this point. Let me know the links, possibly that will help. On my end I tested it and this is what I did. I went to this page and logged in (with a test account) Code: http://www.joomlajunkie.com/secure/member.php I then click the "add/renew" box and picked my membership. After I did this I was shipped off to 2Checkout where I was offered the chance to pay via Paypal or 2Checkout, and then it asked me for my details. I did not go farther then this, as I am not sure where in your transaction you are failing. I am guessing it was sooner. I am hoping this helps. Let me know, and we will do everything possible to get you rolling and make it right. :D

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03-25-2010	#3 (permalink)
macoll [+] more user info Join Date: Mar 2010 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Thanks for the quick reply. Your method is the exact way I am going except that when I choose any membership upgrade from the drop down and click the 'Procedd to Checkout' button, the error appears.

03-25-2010	#4 (permalink)
matt Support Staff [+] more user info Join Date: Aug 2007 Location: Columbus Ohio Posts: 2,474 Thanks: 207 Thanked 243 Times in 213 Posts	Hmmm. I am not able to recreate this at all. I have tried in Chrome and FF 3.6. Have you tried a different browser? maybe a FF plug-in is causing it?

03-25-2010	#5 (permalink)
matt Support Staff [+] more user info Join Date: Aug 2007 Location: Columbus Ohio Posts: 2,474 Thanks: 207 Thanked 243 Times in 213 Posts	You can also try and logout and create an entirely new account via signing up here. JoomlaJunkie Template Club Set it up as Macoll-1 or something and we can sort it all out after the transaction is done.

03-25-2010	#6 (permalink)
macoll [+] more user info Join Date: Mar 2010 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	This is strange. I'm using firefox but also tried explorer and both the same. I'm starting to think it may be a pc issue but can't find any reference to the same problem via google. I'l try with another pc but just in case is there a direct paypal link to upgrade the membership?

03-25-2010	#7 (permalink)
tess eMarketing & support tigress [+] more user info Join Date: Aug 2008 Location: Cape Town, South Africa Posts: 3,761 Thanks: 1,629 Thanked 248 Times in 234 Posts	Hi macoll, Please let us know which browser are you using, and also if you can please give it a try in a different browser and let us know if it makes a difference? I've tried in both Safari and Firefox and can unfortunately not recreate the problem. (Matt, which browsers have you tested?) Also, comparing the url you mention in your first post I see a difference, but not sure why you would end up on a different url (please confirm that the url is what you previously mentioned): https://checkout.2checkout.com/checkout/purchase? (your url) https://www2.2checkout.com/checkout/purchase? (my url) Thanks, Tess

03-25-2010	#8 (permalink)
matt Support Staff [+] more user info Join Date: Aug 2007 Location: Columbus Ohio Posts: 2,474 Thanks: 207 Thanked 243 Times in 213 Posts	We prefer all transactions to go through 2co.....ok....our accountant does :), but if you need to you can send the paypal payment to matt {at} prothemer.com and I can do it all manually.

03-25-2010	#9 (permalink)
tess eMarketing & support tigress [+] more user info Join Date: Aug 2008 Location: Cape Town, South Africa Posts: 3,761 Thanks: 1,629 Thanked 248 Times in 234 Posts	sorry guys, clearly I posted without refreshing the page. ;)