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exire · 08-04-2009

Hi,

For the last two days I've been trying to sign up for a membership, but the membership price never changes even though I enter the coupon codes (I've tried both IWANTMORPH and ILOVEMORPH). What's wrong? 2CO suggested that it might be a wrong implementation of the coupon system on your website that is causing it, so they sent me this way. :)

I've tried to signup using both latest version of Firefox and of IE on two different windows machines (on with Vista and one with Win 7 on it), but it doesn't work on any of them. I've also tried to apply the codes on the 2CO page that you get redirected to, but it won't work there either.

Any help on this would be greatly appreciated, as I really want to try out morph and become a member.. :P

Kind regards
Kristoffer

Andy · 08-04-2009

Hi Kristoffer,

Im not sure why you are having troubles, the coupons are working fine and we know this because we are getting orders every day from people who are using the codes without problem.

So the cause of this is a mystery to me but we will look into it and see if we can find the reason. What 2Checkout says makes no sense because they can see from the orders that the vouchers are being used.

Lets get you signed up first and then we will worry about the bugs ;) Tess will contact you soon via Private Message with an invoice for the membership you want less the discount. This way we will bypass the problem you are having. Just let us know which membership you are signing up for so we know the amount to discount.

Thanks for your interest in our products,

Cheers,

Andy

exire · 08-04-2009

Great!

I also thought it would be a bit strange if 2Checkout said you had done something wrong, as I couldn't find any posts on the forums from others having the same problems :)

Could be because I'm from Norway, and the system mismatches something due to that, because I've had problems with 2Checkout before with other services that I'm using. :)

I was thinking of starting with the bronze package, and then upgrade later, when our website have taken more shape than it currently has. Need to set up a lot first. :)

You can reach me with an invoice on the mail currently connected to my user on this forum. :)

Also, thanks for the prompt reply, and the quick solution! :)

Kristoffer

tess · 08-04-2009

Hej Kristoffer,

I've sent you a private message explaining what's up with the coupon codes. Read it and it will all make sense. ;)

Let us know if there's anything else around the memberships that I can help you with or clarify.

Hilsen,
Tess

Andy · 08-04-2009

Hey Krisftoffer,

The reason it is not working is because the Bronze package does not have a discount coupon attached to it. It is the base level and it is the only one that is not discounted.. the reason being is it is very hard to support and sustain pricing when it gets that low and the $49 is very reasonable as it is.

This is mentioned on our home page and on the Morph information website, sorry you missed it, we will look to make it more clear.

08-04-2009	#1 (permalink)
exire [+] more user info Join Date: Aug 2009 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Answered: Coupon codes don't work :( Hi, For the last two days I've been trying to sign up for a membership, but the membership price never changes even though I enter the coupon codes (I've tried both IWANTMORPH and ILOVEMORPH). What's wrong? 2CO suggested that it might be a wrong implementation of the coupon system on your website that is causing it, so they sent me this way. :) I've tried to signup using both latest version of Firefox and of IE on two different windows machines (on with Vista and one with Win 7 on it), but it doesn't work on any of them. I've also tried to apply the codes on the 2CO page that you get redirected to, but it won't work there either. Any help on this would be greatly appreciated, as I really want to try out morph and become a member.. :P Kind regards Kristoffer

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08-04-2009	#2 (permalink)
Andy Co-Pilot & Owner [+] more user info Join Date: Jan 2007 Location: Cape Town Posts: 973 Thanks: 19 Thanked 497 Times in 379 Posts	Hi Kristoffer, Im not sure why you are having troubles, the coupons are working fine and we know this because we are getting orders every day from people who are using the codes without problem. So the cause of this is a mystery to me but we will look into it and see if we can find the reason. What 2Checkout says makes no sense because they can see from the orders that the vouchers are being used. Lets get you signed up first and then we will worry about the bugs ;) Tess will contact you soon via Private Message with an invoice for the membership you want less the discount. This way we will bypass the problem you are having. Just let us know which membership you are signing up for so we know the amount to discount. Thanks for your interest in our products, Cheers, Andy

08-04-2009	#3 (permalink)
exire [+] more user info Join Date: Aug 2009 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Great! I also thought it would be a bit strange if 2Checkout said you had done something wrong, as I couldn't find any posts on the forums from others having the same problems :) Could be because I'm from Norway, and the system mismatches something due to that, because I've had problems with 2Checkout before with other services that I'm using. :) I was thinking of starting with the bronze package, and then upgrade later, when our website have taken more shape than it currently has. Need to set up a lot first. :) You can reach me with an invoice on the mail currently connected to my user on this forum. :) Also, thanks for the prompt reply, and the quick solution! :) Kristoffer

08-04-2009	#4 (permalink)
tess eMarketing & support tigress [+] more user info Join Date: Aug 2008 Location: Cape Town, South Africa Posts: 3,761 Thanks: 1,629 Thanked 248 Times in 234 Posts	Hej Kristoffer, I've sent you a private message explaining what's up with the coupon codes. Read it and it will all make sense. ;) Let us know if there's anything else around the memberships that I can help you with or clarify. Hilsen, Tess

08-04-2009	#5 (permalink)
Andy Co-Pilot & Owner [+] more user info Join Date: Jan 2007 Location: Cape Town Posts: 973 Thanks: 19 Thanked 497 Times in 379 Posts	Hey Krisftoffer, The reason it is not working is because the Bronze package does not have a discount coupon attached to it. It is the base level and it is the only one that is not discounted.. the reason being is it is very hard to support and sustain pricing when it gets that low and the $49 is very reasonable as it is. This is mentioned on our home page and on the Morph information website, sorry you missed it, we will look to make it more clear.