Help & Support Frequently Asked Questions
- What are your business & support hours?
- What happened to your support system on the old JoomlaJunkie
- What support do you offer?
What are your business & support hours?
We work from 8:00am to 5:00pm week days only! We are based in Cape Town, South Africa which is GMT -2. Although we often have staff working after hours and we are quite a dedicated bunch, we can not guarantee that you will get a reply to a message you sent at 7pm on a Friday before Monday.
Yes
NoWhat happened to your support system on the old JoomlaJunkie
We decided we would like to create more of a community feel on JoomlaJunkie and what better way to do this than on a busy forum. We urge all members to get involved on the forum in working together as a community to help each other. If you enjoy spending time helping out on forums, please contact us about becoming a moderator, and what we can do for you in return.What support do you offer?
As a customer you will have account access to our members only forum, where you can get help with any setup problems, or if you want to know about modifications or customizations. We urge all forum users to get involved on the forum in working together as a community to help each other. If someone helps you with a problem, see if you can help someone else.Still haven't found what you are looking for?
We would like these FAQ's to be as comprensive as possible, so if you have any suggestions or think that there is something that should be added to this list, please don't hesistate to let us know on our Forum. If you are looking for help with getting your template setup, be sure to see our comprehensive Template Guides. Alternatively, you can checkout our Useful Tips section, which is updated frequently.
